Support Center

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Contact Support

Get in touch with our support team via email.

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Email Support

For all inquiries and technical support

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Response within 24-48 hours

Frequently Asked Questions

How do I get started with CasinoAutoPlay?

Download the software from our Download page, install it, and launch the application. When you open CAP for the first time, you'll register with your email and password to start your free 14-day trial. Create a profile for your preferred game and you're ready to start automating.

The balance isn't being read correctly. What should I do?

First, ensure the detection box is positioned correctly over the balance display. The balance should be clearly visible and not cut off. Try adjusting the box size or repositioning it. If issues persist, contact support and we'll help you resolve it.

Can I use this on Mac or Linux?

CasinoAutoPlay currently only supports Windows 10 or later (64-bit). Mac and Linux versions are not available at this time.

My antivirus is blocking the software. Is it safe?

Yes, CasinoAutoPlay is completely safe. Some antivirus programs flag automation software as potentially unwanted. This is a false positive. You can safely add CasinoAutoPlay to your antivirus exclusions list.

How do I activate my license after purchasing?

License activation is automatic. After purchasing, your account will be automatically upgraded within minutes. Just close and reopen CAP, and your license will be active. No manual activation required.

Can I use my license on multiple computers?

It depends on your tier. Basic: Single device only. If you log in on a different computer, you'll be automatically logged out of the first device with a notification. Standard: Up to 2 devices simultaneously. Pro: Unlimited devices. All tiers include cloud profile sync for easy switching between your devices.

Does this work with mobile casinos?

No. CasinoAutoPlay is designed for desktop casino play only. It requires a Windows computer and works with casino websites accessed through a web browser.

Can I get a refund if I'm not satisfied?

We offer a 14-day free trial so you can test all features before purchasing. Once a paid license is activated, all sales are final. No refunds are provided after activation.